Terms and Conditions

(Last updated: 15 June 2026)

These terms and conditions apply to the purchase of products and subscriptions through www.aliva.no.

Seller:
Aliva AS
Company registration number: 925 021 482

By placing an order, the customer confirms that these terms and conditions have been read and accepted.

These terms apply to:

• Subscription to the Aliva Oral Hydration System (hereinafter referred to as the “Aliva System”).
• Purchase of individual products (one-time purchases).

It is important to distinguish between these, as different terms may apply.

When ordering a subscription:

• You receive the product with a 30-day trial period.
• You may test the product at home for 30 days.
• If the subscription is not cancelled within the trial period, it will continue automatically.

The subscription includes:

• Delivery of two mouthpieces each month.
• Use of the Aliva System for as long as the subscription remains active.

The 30-day trial period applies only to subscriptions for the Aliva System.

• The trial period starts when the product is registered as delivered.
• The customer may test the product free of charge for 30 days.
• An amount may be reserved at the time of ordering, but it will not be charged if the subscription is cancelled during the trial period.

To cancel during the trial period:

• Cancellation must be registered through “My Account” at www.aliva.no or by contacting customer service at [email protected] within 30 days of receiving the Aliva System.
• The Aliva System must be returned within 14 days after the cancellation has been registered. Upon registration of the return, the customer will receive a QR code or other return instructions from Aliva AS, which must be used when returning the product.

Returns registered within the trial period are free of charge, and any reserved amount will be refunded in full.

If the subscription is not cancelled within the trial period:

• The subscription automatically continues with a total commitment period of three months from the date the product was registered as delivered. The trial period is included in the commitment period.

Commitment Period and Trial Period:

• The subscription has a total commitment period of three months from the date the product is received. The first 30 days constitute the trial period.
• If the subscription is not cancelled during the trial period, the customer is bound for the remainder of the commitment period.
• Thereafter, the subscription automatically renews monthly on the same date as the first payment (renewal date), and the subscription fee will be charged automatically using the registered payment method.
• Subscription products are delivered continuously during the subscription period, every fourth week.
• In the event of non-payment, Aliva AS reserves the right to suspend further deliveries.

Cancellation:

• After the commitment period, the subscription continues with one month’s notice period. The cancellation becomes effective from the next renewal date after the cancellation has been registered.
• If cancellation occurs after the next renewal date, the subscription will continue and be charged for the current subscription period.
• Cancellation may be made through “My Account” at www.aliva.no or by contacting customer service at [email protected].

Return Upon Subscription Termination:

• The Aliva System must be returned when the subscription ends.
• If the Aliva System is not returned, Aliva AS may claim compensation corresponding to the value of the product.

Aliva AS delivers products within Norway.

The delivery method depends on the type of product.

• Aliva System and Other One-Time Purchases:
  Products are delivered to the selected parcel locker where available. If no parcel locker is available, delivery will be made to a local collection point.
• Subscription Products (Mouthpieces):
  Subscription products are delivered directly to the customer’s mailbox where possible.

Normal delivery time is 2–5 business days after the order has been placed.

Delivery is considered completed when the parcel is registered as delivered to the customer, or the shipment has been delivered to the customer’s mailbox.

Risk for the goods passes to the customer upon delivery.

• All prices are stated in NOK and include VAT.
• The total price is displayed before the order is placed.

Payments are processed through Klarna.

For subscriptions, the customer agrees that monthly subscription payments will be charged automatically to the payment method registered at the time of ordering the Aliva System. The first payment is charged after the trial period has ended and thereafter monthly on the renewal date.

In the event of non-payment, Aliva AS reserves the right to suspend deliveries of subscription products.

The customer has a statutory 14-day right of withdrawal in accordance with the Norwegian Right of Withdrawal Act.

The voluntary 30-day trial period for subscriptions to the Aliva Oral Hydration System is provided in addition to the statutory right of withdrawal. The trial period gives customers an extended opportunity to test the product under the conditions described in Sections 4 and 5.

To exercise the right of withdrawal:

• The customer must notify Aliva AS within 14 days of receiving the product.
• The product must be returned within 14 days after such notification.

Conditions:

• The product may be tested in a reasonable manner.
• Compensation for diminished value may be deducted if the product has been damaged or shows wear beyond what is necessary to determine its nature, characteristics and functionality.

Subscription Returns:
Upon registration of a return, the customer will receive a QR code or other return instructions from Aliva AS, which must be used when returning the product.

Other Returns:
A fixed return fee of NOK 149 will be deducted from the refunded amount to cover return shipping costs.

For hygiene reasons:

• Used mouthpieces must not be returned.
• Products with a broken seal cannot be returned if, due to health protection or hygiene reasons, they are not suitable for resale, cf. Section 22(g) of the Norwegian Right of Withdrawal Act.

Complaints are governed by the Norwegian Consumer Purchases Act.

• Complaints must be submitted within a reasonable time after the defect is discovered.
• In any event, no later than two years after receipt of the product.

The Aliva pump remains the property of Aliva AS throughout the subscription period.

The customer undertakes to:

• Use the product in accordance with the user instructions.
• Handle the product with due care.

The Aliva System is a medical device intended to relieve symptoms of dry mouth.

• The product must be used in accordance with the user instructions, which form part of this agreement.
• The product does not replace medical advice or treatment.

Aliva AS shall not be liable for damage or consequences resulting from:

• Use contrary to the user instructions.
• Improper use.

Nothing in these terms limits the customer’s statutory rights under mandatory law.

Subscription prices may be changed with at least 30 days’ prior notice.

Personal data is processed in accordance with applicable data protection legislation and our Privacy Policy.

Any disputes shall first be sought resolved amicably.

If no amicable resolution can be reached, the matter may be brought before:

• The Norwegian Consumer Authority (Forbrukertilsynet).
• The Norwegian Consumer Complaints Committee (Forbrukerklageutvalget).

Norwegian law shall apply.