Terms and Conditions

(Last updated: September 3, 2025) 

These terms apply to subscription of the Aliva Oral Hydration System as well as  purchases of other products offered in our online store. The terms also apply to  future products offered by Aliva AS, org.no. 925 021 482. By placing an order, you  confirm that you have read and accepted these terms and our privacy policy.

The Aliva Oral Hydration System is a medical device consisting of a pump and a fluid  container with associated mouthpieces. 

When subscribing to 2 mouthpieces per month, the customer borrows the device  free of charge for the duration of the subscription period. 

The subscription is personal and cannot be transferred without written consent from  Aliva AS. 

Additionally, the online store may offer other products for one-time purchase, which  are not part of the subscription scheme.

The prices listed in the online store is included norwegian VAT. 

Information about the total cost the buyer must pay, including all taxes (VAT,  customs, etc.) and delivery charges (shipping, postage, invoice fees, packaging,  etc), is provided in the checkout process before the order is placed.

The customer has a 14-day trial period from the delivery date (registered receipt). If  the customer wishes to cancel within the trial period, the device and unused  mouthpieces must be returned according to section 8. 

The subscription has a binding period of 3 months from the order date. 

Termination before the end of the binding period will result in the customer being  invoiced for the remaining binding period.

Orders are placed through our online store using Kustom Checkout as the payment  solution for both subscriptions and one-time purchases.

The customer must enter a valid payment card when ordering. This applies to both  one-time purchases and subscriptions. 

The fixed monthly amount is automatically deducted from the registered payment  card on the due date. 

The customer accepts automatic payment upon entering into the subscription. 

If the customer returns the Aliva Oral Hydration System within 14 days in  accordance with section 4, any charged amount will be refunded to the registered  payment card. 

Payment default may result in suspension of the subscription and termination of the  agreement.

Delivery is made to the pick-up point chosen by the customer in our online store. 

Normal delivery time is 2-4 working days after the order is placed. Delays may occur  due to issues with the carrier, weather conditions, or other unforeseen events. 

For delivery to Svalbard, customers must contact our customer service for special  arrangements. 

It is not possible for customers outside Norway to place orders in our online store. The risk for the product transfers to the customer upon delivery.

The customer must use the system according to the user manual and must not  tamper with or modify the device. 

The device is the property of Aliva AS and must be returned in good condition upon  termination of the subscription. 

The customer is responsible for loss or damage due to negligent use.

According to the Right of Withdrawal Act, the customer has a 14-day right of  withdrawal from receipt of the first delivery. 

To use the right of withdrawal, the customer fills out the return form and the  withdrawal form found on “My Page” in the online store and in the original order  confirmation email. 

Free return applies when using the right of withdrawal.

Upon using the right of withdrawal, the customer will receive an email with a QR  code and a link to a return label that can be printed and attached to the package. If  using the QR code, it must be shown at the Post office, which will print the label. The  customer does not need to print it themselves. The return package is delivered to  the drop-off point and sent back to Aliva AS at no cost to the customer. 

The product must be returned in its original packaging and in the same condition as  received, and in saleable condition. 

If the product appears used and not in saleable condition, it is considered used and  the right of withdrawal lapses fully or partially.

Complaints follow the provisions of the Consumer Purchases Act. 

Complaints must be reported within a reasonable time after a defect is discovered  and no later than 2 years after receipt of the product. 

In case of complaint, we offer repair or replacement depending on the situation.

Aliva AS may adjust the subscription price with 30 days’ notice. 

Price changes do not apply during the binding period.

After the binding period, the subscription may be terminated with 1 month’s written  notice. 

The termination takes effect from the next subscription period after the notice  period ends. 

The device must be returned within 14 days after the subscription ends. 

Return address: Aliva AS, Rigedalen 41, 4623 Kristiansand. Mark the return with your  order number.

We process personal data in accordance with applicable law and our privacy policy. Payment information is handled by Kustom and is not stored by Aliva AS.

Disputes should be resolved amicably. 

If agreement is not reached, the customer may bring the case before the Norwegian  Consumer Authority or the Consumer Complaints Board.

Norwegian law applies to the agreement.

The product, Aliva Oral Hydration System, is a medical aid for the relief of dry mouth  and should be used according to the user manual that follows with the product. 

The product is not intended to replace consultation, diagnosis, or treatment  provided by a doctor or other qualified health personnel. 

The customer should consult health professionals before use if they have medical  conditions or health-related questions. 

Aliva AS is not responsible for injuries or health consequences resulting from  misuse, failure to follow instructions, or use contrary to health professional  recommendations.